Job Details

Organization- Hyatt Regency Lake Tahoe Resort, Spa and CasinoAt Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Nestled on the shores of Lake Tahoe and surrounded by the Sierra Nevada mountains, Hyatt Regency Lake Tahoe offers an exceptional destination for both guests and colleagues. Hyatt is a place where high expectations aren't just met—they're exceeded.The Role:The Assistant Front Office Manager plays a key leadership role in ensuring the efficient and guest-focused operation of the Front Office. This position provides oversight of guest services, front desk operations, colleague performance, cash handling procedures, and daily logistics. The ideal candidate will support a culture of excellence, foster a welcoming environment, and be a hands-on leader who ensures smooth daily operations and exceptional guest experiences.Key Responsibilities:Oversee daily Front Office operations including check-in/check-out, room assignments, guest requests, and service recoverySupport and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high-quality serviceAssist with training, onboarding, and development of front office colleaguesMonitor and ensure adherence to cash handling policies and front desk proceduresCollaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfactionMaintain accurate records of shifts, audits, guest feedback, and colleague performanceAssist in scheduling to ensure appropriate staffing levels based on occupancy and business needsLead by example in providing genuine hospitality and professional guest interactionsRespond to guest concerns and follow through to resolution in a timely and courteous mannerParticipate in departmental meetings, shift briefings, and hotel-wide communication effortsQualificationsA true desire to satisfy the needs of others in a fast-paced, guest-facing environmentRefined verbal and written communication skillsMinimum of one year previous Front Office supervisory experience preferredWorking knowledge of front office systems and procedures; Hyatt experience strongly preferredStrong organizational and leadership skillsAbility to work a flexible schedule including weekends, evenings, and holidaysColleague Benefits Include:Health, dental, and vision insurance401(k) with company match12 complimentary room nights at Hyatt hotels worldwide each yearDiscounted room rates for colleagues and their friends & familyFree colleague meals during shiftsWellness and tuition reimbursement up to $2,000 per yearAccess to Hyatt's Employee Assistance ProgramOpportunities for growth, advancement, and continued trainingOur Values:Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing#J-18808-Ljbffr